Reference

Your Account, Our Commitments, Clearly Stated

These terms govern how your satkmatka account works — from the moment you open it to every deposit you make via UPI, Paytm, or PhonePe and every round…

Account Use PolicyDeposits and WithdrawalsEligibility by Local LawFair Play StandardsContact and Disputes
satkmatka Your Account, Our Commitments, Clearly Stated
TERMS CONTACT PATHS

Reach Us About Any Terms Query

Email Support Send detailed queries about account terms, dispute resolution, or policy clarifications to our support team. We aim to respond within 24 hours and will confirm receipt immediately so you know your query is in the queue.
Live Chat Our chat window is open around the clock for questions about account conditions, withdrawal terms, or eligibility checks. Connect directly from any page on satkmatka.com and an agent will pick up the conversation.
Help Centre The satkmatka Help Centre holds plain-language summaries of every key policy section — account creation rules, wallet conditions, and how disputes are handled — so you can find answers without waiting for an agent.
HOW WE MANAGE YOUR DATA

Account Security, Data Handling and Your Rights

Data We Collect

We collect the details you provide at registration — name, contact information, and payment identifiers such as your UPI handle or Paytm number — along with session logs. We do not sell this data to third parties under any circumstance.

Cookie Policy

Cookies on satkmatka.com track session state and remember your wallet preferences. You can manage cookie settings in your browser at any time; disabling non-essential cookies will not prevent you from using the account or making UPI deposits.

Account Security

Your account is protected by password authentication and, where enabled, two-factor verification via your registered mobile number. Never share your credentials; if you suspect unauthorised access, contact live chat immediately to freeze the account.

Data Retention

We keep account records for as long as your account is active and for a period thereafter as required by applicable law. Once a deletion request is processed and verified, personal data not required for legal retention is removed from our systems.

Your Right to Access

You may request a copy of the personal data held against your account at any time by emailing our support team. We will acknowledge the request within 48 hours and fulfil it within the period set by applicable data-protection regulations.

Requesting Changes or Deletion

To correct inaccurate data or request account closure and data deletion, contact us via email or live chat with your registered account details. We verify identity before processing any change to ensure your account cannot be altered without your consent.

Common Questions About These Terms

The questions below address the points our account holders ask most often about how these terms work, what your rights are, and how to raise a concern. If your question is not covered here, our live chat team can walk you through the relevant clause directly.

Yes. These terms cover all funding activity on your account, including deposits via UPI, Paytm, PhonePe, and any other payment method available in your region. The specific processing timelines for each method are set out in our wallet policy section.

We will notify you of material changes via your registered email. Continued use of your account after the effective date of any update means you accept the revised terms. The current version is always published at satkmatka.com/terms-conditions/.

Contact our support team via live chat or email with your account ID and the relevant transaction reference. We log all disputes and aim to provide an initial response within 24 hours. Unresolved disputes escalate to our formal review process as described in the terms.

Yes. Email our support team from your registered address with the subject line 'Data Access Request' and your account ID. We will acknowledge within 48 hours and deliver the data within the timeframe required by applicable law.

Submit a closure and deletion request through live chat or email. We verify your identity first, then process the closure. Data required for legal retention is kept for the mandated period; all other personal data is deleted once the verification step is complete.

Access depends on local law and is available only where local law permits. You are responsible for confirming that participation is lawful in your location before opening an account. Accounts found to be in breach of this condition may be suspended pending review.

The full privacy policy and cookie statement are linked in the footer of every page on satkmatka.com. They form part of the same agreement as these terms and should be read alongside them to understand how your data and browsing session are handled.